Contact Information
Welcome to our contact page! We're glad you're here. We value close and effective communication, that is why we have created this space so that you can contact us quickly and easily. If you have any questions, concerns or simply need more information, do not hesitate to write to us. We are here to help you through our different channels: whether by email, phone or through the following form. Our customer service team is always available to offer you the best possible assistance. We hope to hear from you soon!
People usually ask these
We understand that sometimes it is necessary to cancel an order, and we want to make this process as simple and clear as possible for you. Below, we explain the steps to cancel your purchase quickly and without complications:
1. Access your account: Log in to our page with your username and password. If you do not yet have an account, check your email, where you will have received confirmation of your order and a link to manage it.
2. Go to “My Orders”: Once in your account, look for the “My Orders” section in the main menu. There you will find a list with all the orders placed.
3. Select the order to cancel: Find the order you want to cancel and click “See details”. Please make sure the order has not been shipped yet, as we can only cancel orders that are in the process of being prepared.
4. Click “Cancel order”: If your order has not yet been shipped, you will see the “Cancel order” option. Click there and confirm your cancellation. You will receive an email confirming the cancellation of the order.
5. Refund: If your payment has already been processed, we initiate the refund immediately. Depending on your payment method, it may take between 3 and 7 business days for the refund to reflect in your account.
If for some reason you cannot cancel your order through the website or it has already been shipped, don't worry. You can contact our customer service team, who will be happy to help you find the best solution.
We want you to feel accompanied at every step, so we are here to answer any questions you may have during the process. Thank you for trusting us!
We greatly appreciate your interest in joining our platform. We would like to inform you that due to the high demand for new registrations, verification times may be extended a little longer than usual.This process is essential to ensure the safety and quality of our community, and therefore, we ask for a little patience while we carefully review your information. We are working to get your account active as soon as possible and we are at your disposal for any questions you may have. Thank you for your understanding and patience!
To make purchases in our store safely and without problems, you only need to have a registered account with us and, at the time of making the purchase, have a valid debit or credit card to make the payment. This process ensures that we can verify your details and complete billing accurately if necessary, as well as ensuring timely and effective delivery of your order. These simple steps allow us to provide you with a reliable and hassle-free shopping experience.
We are happy to know that you want to join our store as a seller. To get started, you just need to register and follow a few simple steps to create your seller account. Once you complete the registration and provide the necessary information, you will be ready to start uploading all the products you want to put up for sale. It's a quick and easy process that will allow you to reach many more customers. Also, if you ever need help, don't worry! We are here to guide you in both registering and uploading products to your store. We want your experience to be as seamless as possible!
